Shipping policy

 

SHIPPING POLICY

Last Updated: 14 September 2026

This Shipping Policy applies to all orders delivered within the United Kingdom. We aim to offer a clear and reliable delivery experience.

1. Shipping Costs

Standard shipping within the UK is free on all orders. There are no additional handling fees at checkout.

2. Processing & Delivery Times

  • Processing time: 1–2 business days
  • Estimated delivery time: 3–5 business days after dispatch
  • Order cut-off time: 12:00 PM (GMT), London time

Orders are fulfilled through our trusted logistics partners.

Depending on stock availability, orders may be dispatched from our international fulfilment centres. This does not affect your statutory consumer rights, your delivery timeframe as stated above, or the total price you pay.

Delivery times may vary due to carrier volume, weather, or local conditions, but most orders arrive within the stated window.

You will receive a tracking link by email once your order has been dispatched.

3. Customs & Import Fees

For orders with a total value of £135 or less, no additional customs duties are charged, in line with UK import regulations for low-value consignments.

For orders over £135, import VAT and/or customs duties may apply and will be collected by the courier prior to delivery. 

4. Address Changes

If you need to change your delivery address, contact us within 24 hours of placing your order. After dispatch, address changes are no longer possible.

5. Order Cancellations

You may cancel your order before it has been dispatched. Once shipped, cancellations are no longer possible. You may still return the items under our Refund Policy.

6. Delayed or Damaged Deliveries

If your parcel is delayed or arrives damaged, please contact us:

For damaged parcels, please include photos so we can resolve the issue quickly.

7. Customer Support

Customer Service Hours: Monday–Friday: 9:00–18:00 | Saturday–Sunday: 9:00–16:00 (GMT) Email: info.loungora@gmail.com Phone: +31 6 8540 8035 (also reachable via WhatsApp: +31 6 8444 2449)

Support is operated from Netherlands with dedicated English-language assistance for UK customers.

8. Company Information

This online store is operated by: ChelMan-Supply, VOF (Vennootschap Onder Firma) Registration Number: 97927570 Business Address: Bosboom-Toussaintstraat 8, 3314GD Dordrecht, Netherlands

For returns, please see our Refund Policy.